A BETTER MOMENT TO ASK FOR FEEDBACK
When a job is finished, make it simple for the customer to share their experience. Review Module sends a branded SMS, gives them a clear mobile feedback journey and shows you what happened in your client portal.
01 / THE USEFUL DETAILS
Your business name appears in the message and feedback journey, so customers recognise who is asking. Instead of writing a fresh message and finding a link after every job, you add the customer in your portal and the request follows the same clear process.
The SMS links to a fast, mobile-friendly feedback page. Customers can continue to Google or send feedback privately. The aim is to give every customer a professional way to respond and make that next step easy to understand.
Your portal records delivery, link opens, customer choices and private responses. You can see which requests have been sent and where customers have got to. A click through to Google records that choice; it is not a claim that a public review has been posted.
Private responses are saved securely and emailed to you for follow-up. They give your business a chance to understand a concern or learn what a customer valued. You stay responsible for responding to the customer and deciding what action to take.
Setup and request tracking live in your MW Codes portal. Incomplete setup does not block access to your other services. You review and sign the full terms before payment, and checkout is handled securely through Stripe.
The module helps you ask consistently and see the response journey. It cannot make a customer respond, control what they write or guarantee a particular star rating. Its value is a straightforward follow-up process and a clear record of what happened.
AN EXAMPLE REQUEST
The customer sees your business name and a link to the feedback journey. Your portal keeps the request and its outcome together.
02 / HOW IT WORKS
When the work is complete, enter their name and mobile number in your portal.
The customer receives an SMS with a link to your mobile feedback journey and chooses how to share their experience.
Review delivery, opens and outcomes in the portal. Read private responses and get back to customers where helpful.
03 / PRICING & GETTING STARTED
The monthly rolling plan includes the branded customer journey and live outcome tracking. Cancellation requires 7 days’ written notice. Review the full terms before payment; message us if you need to discuss a higher volume.
01905 917333 · WhatsApp only
04 / BEFORE YOU GET STARTED
Yes. The monthly plan includes the branded mobile customer journey as well as up to 100 SMS requests and tracking.
They are stored securely in your portal and emailed to you so you can follow up.
No. The portal can show that a customer selected Google reviews. That is different from confirming that they completed a review on Google.
Give 7 days’ written notice, in line with the service terms. We will explain the full terms during setup.
Message us about Review Module. We will help with portal setup and the terms before you make a payment.
LET’S MAKE SOMETHING USEFUL
A new website, a better one, or just a question.
Tell us what’s on your mind.